Returns

Returns Policy

At Southwest Truck Parts, we want you to be satisfied with your purchase. Most new, unopened items may be returned within 30 days of delivery for a full refund.

If a return is necessary due to an error on our part, such as an incorrect or defective item, we will cover the return shipping costs.

Refund Processing

Once your return has been received and processed, your refund will be issued to your original payment method.

While refunds are often completed sooner, please allow up to four weeks from the date you ship your return for the refund to appear in your account. This estimated timeframe includes:

  • Return transit: 5–10 business days for your shipment to reach us.

  • Return processing: 3–5 business days for us to inspect and process your return.

  • Bank processing: 5–10 business days for your financial institution to complete the refund.

Actual processing times may vary depending on the shipping carrier and your financial institution.

How to Request a Return

To initiate a return, please contact us with your order number and a brief description of the item you wish to return, including the reason for the return.

Our team will review your request and provide instructions for returning your merchandise.

Shipping Policy

Shipping Destinations

Southwest Truck Parts ships throughout the United States.

Shipping Methods

FedEx is our primary shipping carrier. However, depending on the size, weight, and nature of your order, we reserve the right to select an alternative shipping method, including Less-Than-Truckload (LTL) freight, at our discretion.

Larger or heavier items, such as engines, transmissions, oversized truck components, and other freight-sensitive merchandise, may require LTL shipping to ensure safe and efficient delivery.

Order Processing and Shipping Times

We make every effort to process and ship orders promptly. Orders received before 12:00 PM Central Time on regular business days are generally eligible for same-day shipping, subject to product availability, carrier schedules, and shipment requirements.

Same-day shipping is not guaranteed, particularly for oversized items, freight shipments, or orders requiring special handling.

Delivery Estimates

Shipping and delivery estimates are based on product availability, shipment weight, dimensions, destination, and the shipping method selected.

Any estimated delivery dates provided during checkout are for informational purposes only and are not guaranteed.

Actual delivery times may vary due to carrier schedules, weather conditions, freight handling requirements, holidays, and other circumstances beyond our control.

Shipping Rates and Product Weights

Shipping charges for many of our products are calculated based on weight. Product weights are generally listed on individual product detail pages.

In accordance with carrier billing practices, shipment weights may be rounded up to the next whole pound when calculating shipping charges.

For large, heavy, or unusually shaped items, shipping costs may also be affected by package dimensions, dimensional weight, special handling requirements, or freight classification.

Southwest Truck Parts reserves the right to determine the most appropriate shipping method based on the characteristics of each order.